The United States authorities are investigating McDonald’s ice cream machines for constantly breaking down.
The United States Federal Trade Commission reached out to McDonald’s in regards to the franchise’s constant problems with broken ice cream machines and the overly complicated methods implemented to get them fixed, according to the Wall Street Journal.
While many people now laugh at the well-known notion that McDonald’s ice cream machines are constantly broken, franchise owners don’t find it so funny.
McDonald’s ice cream products reportedly account for 60% of the franchise’s revenue.
The issues surrounding McDonald’s ice cream machines have been ongoing for what feels like decades. Franchise owners have been complaining to not only McDonald’s, but the actual company that makes the machines — Taylor Commercial Foodservice LLC.
“A lot of what’s been broadcasted can be attributed to the lack of knowledge about the equipment and how they operate in the restaurants,” a Taylor representative said.
Taylor said that when operating any machine that works with dairy products, “You have to make sure the machine is cleaned properly. The machines are built up with a lot of interconnecting parts that have to operate in a complex environment and manner.”
About two years ago, a company called Kytch Inc. began offering McDonald’s franchises a device that could be mounted on the fast-food restaurant’s ice cream machines and would alert owners about a malfunction.
“The device sends out real-time text and email alerts that can prevent damage to machines,” the company said.
Kytch has accused Taylor of “designing flawed code that caused the machines to malfunction” to profit from machine repairs.
The FTC’s investigation is still in its preliminary stages and so far, “no wrongdoing” has been found, reports said.