A man in Australia who purchased around $10,000 worth of toilet paper and hand sanitizer was recently denied a refund by a supermarket owner.
John-Paul Drake, director of Drakes Supermarkets in Australia, recently posted a video to YouTube and appeared on a radio show to talk about the situation and why he denied the customer’s refund request.
“I had my first customer yesterday who said he wanted to get a refund on 150 packets of 32-pack toilet paper and 150 units of one-liter [hand] sanitizer. I told him that,” Drake said.
While appearing on ABC Radio Adelaide in Australia, Drake explained that the man reached out requesting a refund after he was unable to sell the products on his eBay account.
“In the conversation [the shopper said] ‘my eBay site has been shut down, so we couldn’t profiteer off that’,” Drake told the radio station saying that the sum of the products equated to around $10,000.
The situation comes amid a time when many people across the globe have participated in panic buying, with many believing that they need to stock up on products like toilet paper and hand sanitizer, mainly as a result of the novel coronavirus, which has kept people isolated and quarantined.
Following the influx of panic buying and stockpiling on different items, a number of supermarkets, including Drakes, have placed a ban on the number of items per customer, but according to Drake, this specific customer was able to find a way around the limits.
“The person had a team of people that bought the products, because you’re only allowed to buy one of each at a time,” Drake told 3AW Radio in Australia. “So, you do your sums at 150 separate purchases to buy these. Absolutely disgraceful.”
“The rest of my team [is] over this sort of behavior and having to police people taking more than they need – that’s a tough thing to deal with,” Drake added while appearing on ABC Radio.
A similar situation occurred in Woolworths supermarkets in Australia earlier in March. As the panic buying in the stores increased, Woolworths released a memo to their customers outlining a change in the refund policy.
“From Wednesday 11 March 2020 until further notice, we will not provide a refund where you have simply changed your mind about products purchased from Woolworths,” the supermarket said in a memo according to the New Zealand Herald. Some of the items listed in the refund policy change include toilet paper, pain relief medicine, bacterial wipes, and hand sanitizer.