Global Server Outage Shuts Down Air India Operations Worldwide For Hours

India’s state operated airline company Air India had its operations affected worldwide after the airline’s main server crashed. The server were restored after five hours, the shutdown left hundreds of passengers stranded at airports.

The server crash affected passengers delaying and cancelling several flights, airports in Mumbai and Delhi were extremely crowded with passengers.

The carrier said that the servers crashed at 3 am on early Saturday morning, hence this delayed issue of boarding passes to passengers at airports across the world.

Air India chairman Ashwani Lohani in a statement to a news agency said, “The system has been restored. It has begun functioning. We regret the inconvenience that passengers had to face. We are trying to regularise all the flights for the day. But there would be some delay of flights today. I am expecting a delay of around two hours. Because in morning, the whole system got disturbed.”

Air India’s servers are maintained with a software solution SITA, a global airlines IT services major who provides its check-in, boarding and baggage tracking technology.

The shutdown affected passengers who had connecting flights with other airlines, disrupting the entire aviation industry. However, such kind of disruptions are not new for the airline, a similar incident took place on June 23rd, 2018 delaying 25 flights across India.